Winter Weather Preparedness
In preparation for colder temperatures over the next couple days, please take the below steps to protect your pipes.
If you are experiencing a water emergency, need to report a main break, water leaks or sewer overflows, please contact Water Operations 24/7/365 at 972-205-3210 or use eAssist.
If a water pipe breaks within your property lines, please call a plumber.
|How to Turn Off Your Water at the Meter|
Unable to open your meter box lid? Visit the Utility Customer Services Department at the Charles E. Duckworth building, located at 217 N. Fifth St. to request a complimentary meter box key. Please note, only one key per customer account and only the account holder can request the key.
The Water Utilities Department consists of four divisions; Drinking (potable) Water, Wastewater, Pretreatment and Laboratory Services. All department employees are committed to delivering a safe and abundant supply of potable water sufficient to meet the needs of each of our customers at the lowest practical costs. Our utility also has the parallel mission of transporting customer wastewater to treatment facilities at the lowest practical costs. To that end, we remain vigilant in meeting the challenges of source water protection, water conservation, and community education.
Scroll through the story map below to learn more about how Garland Water Utilities got started and where we are now!
The City of Garland’s water and sewer rates are designed to recover the cost of providing services to our customers. The billing structure consists of two components: a customer charge which covers the cost of reading and inspecting meters, servicing customer accounts, and billing; and a volume charge based on metered consumption. Check out more information on what is included in the cost of providing water to the residents and businesses for Garland.
Residential Water Rates Effective October 1, 2022 Click Here
Additional detailed information can be found in the City of Garland Code of Ordinances, Chapter 50, Article II, Section 50.34.
Residential Sewer Rates Effective October 1, 2022 Click Here
Commercial and industrial rates can be found in the City of Garland Code of Ordinances, Chapter 50, Article II, Section 50.35.
SEASONAL WATER USE SCHEDULE
As outlined in the Water Conservation Plan, all Garland water utility customers must follow the below outlined seasonal water use schedule. Customers have the flexibility to choose which days of the week to water. Watering with a hand-held device, soaker hose or drip irrigation is allowed any time on any day as long as excessive runoff does not occur.
- April 1 through October 31: Customers may water twice per week using an in-ground sprinkler system.
- November 1 through March 31: Customers may water once per week using an in-ground sprinkler system.
Please remember, our watering schedule is subject to change dependent on the weather conditions and effectiveness of local water conservation measures. Those changes would be posted on this page.
WE ARE CURRENTLY OPERATING UNDER
- Water Conservation Plan: YES
- Water Resource Emergency Mgmt Plan: NO
- Water Conservation Plan - Ordinance 7071
- Water Resource Emergency Mgmt Plan - Ordinance 7072
CONSERVATION PLAN KEY POINTS
During the months of April through October;
- Outdoor irrigation between the hours of 10 a.m. and 6 p.m. is prohibited. This is to prevent excessive evaporation.
- No outdoor watering is allowed during a rain event.
- Newly-installed irrigation systems must be equipped with rain and freeze sensors.
- Watering with a hand-held hose using an automatic shutoff nozzle, soaker hose or drip irrigation is allowed at any time on any day as long as excessive runoff does not occur.
- Outdoor irrigation systems must be properly maintained and any leaks or broken sprinkler heads must be repaired
Sign-up for free weekly watering advice based on local weather data at watermyyard.org
Under the current conservation measures:
- Pool owners do not need a variance to fill or refill their pool. Note: Water used to refill a pool is charged at current rates.
- Newly planted landscape and/or sod watered by irrigation or sprinkler more than 2 times per week will need to request a variance by emailing the Water Utilities Department. Please include Name, Address, and the dates needed for a watering schedule variance. Watering by hand, soaker hose or drip irrigation is allowed any day, at any time as long as excessive runoff does not occur.
|Water Operations||For water and wastewater emergency service, urgent maintenance requests, industry/commercial discharge reparting or taste and odor concerns.
General & Emergency/After Hours Inquiries
|Robert Ashcraft||Water Utilities Director|
|Stephen Conner||Interim Wastewater Utilities Director|
|Mamun Yusuf||Water Operations Capital Program Director|
|Amber Knott||Environmental Outreach Coordinator|
|Wes Kucera||Managing Director of Water and Wastewater Utilities|
|Line Locates||For City of Garland water and sewer line locates, please contact Texas 811 two (2) days before digging. Line location services are provided for water and wastewater (sewer) mains only. Line locates for service lines (laterals) and lines on private property are not provided through the city.|
|Utility Customer Service||For information about utility accounts, billing, credit information, and payment locations||972-205-2671|
|GP&L||For emergency power outages.||972-205-3000|