Utility Customer Programs & Rights

Payment Arrangements

If you are having difficulty paying your utility bill, you may qualify for a payment arrangement that allows you to extend the due date of your current bill. Call 972-205-2671 or email customer service.

Customer Assistance Programs

There is help available through the City of Garland Customer Assistance Program (CAP). This program is a partnership between the City and local service agencies. The funds are administered and distributed to qualified customers by these agencies to those experiencing severe temporary financial hardships.  For additional information click here.

Friendship House - 972-272-1010

Salvation Army - 972-272-4531

Local Agencies Assisting with Utilities

There is additional utility assistance available through the following agencies:

Dallas County - 214-819-1848

 Mt. Hebron - 972-276-5218

 St. Vincent’s DePaul

- 972-692-4588 for zip codes 75040, 75042, 75044

- 972-648-2500 for zip codes 75040, 75041, 75042, 75044

- 214-373-2339 for zip codes 75041, 75043

Catholic Charities of Dallas – 214-257-0674

Jewish Family Services - Dallas 214-390-4795  www.jfsdallas.org/cares

Additional ASSISTANCE PROGRAM Resources

There is additional assistance available through the City of Garland and other community partners for Garland residents impacted by COVID-19.  These resources can be found here.

Privacy & Confidentiality

The Texas Legislature recently passed HB 872 which includes requiring all government operated utility account information to be confidential. Previously, customers specifically had to request that the information on their account be marked private; however, the approval of HB 872 makes utility accounts automatically private.  Customers do have the option to opt out of having their account kept confidential and can do so by contacting our Call Center Staff at 972-205-2671 for guidance or to provide additional information.

Dispute Resolution

Utility customers have the right to dispute any action, policy, decision or invoice related to utility services. Please feel free to contact the Customer Service Department to obtain a brief summary of these rights (PDF). They are fully outlined in the General Utility Provisions (Chapter 51) of the Garland Code of Ordinances.

Discrimination

The City of Garland Utility Department does not discriminate against any person. Service will not be denied or altered based on race, color, sex, nationality, religion or marital status.