Utility Customer Programs & Rights

Payment Arrangements

If you are having difficulty paying your utility bill, you may qualify for a payment arrangement that allows you to extend the due date of your current bill. Call 972-205-2671 or email customer service.

Customer Assistance Programs

There is help available through the City of Garland Customer Assistance Program (PDF). This program is a partnership between the City and local service agencies. The funds are administered and distributed to qualified customers by these agencies to those experiencing severe temporary financial hardships.

Privacy & Confidentiality

Subject to state law, you may request that all personal information and data on your account be kept confidential. View more information (PDF).

Dispute Resolution

Utility customers have the right to dispute any action, policy, decision or invoice related to utility services. Please feel free to contact the Customer Service Department to obtain a brief summary of these rights (PDF). They are fully outlined in the General Utility Provisions (Chapter 51) of the Garland Code of Ordinances.

Chronic conditions and critical care considerations

Customers that require in home medical equipment or suffer from chronic or critical illness may have the ability to seek additional notifications before planned outages occur and may also have additional ways to keep services on when customers fall behind on bill payments. For more information on this program, please click here.

Discrimination

The City of Garland Utility Department does not discriminate against any person. Service will not be denied or altered based on race, color, sex, nationality, religion or marital status.