I'm having trouble paying rent due to COVID-19 restrictions. Who can help me?

Dallas County has set up a Tenant Hotline to prevent renters from being displaced and to prevent the potential of spread of COVID-19. Complete information is available on the Dallas County website


Contact Tenanthotline@dallascounty.org, 214-653-6563 or 833-743-0072, Please leave a message with your address, name and number and someone will contact you.

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1. Will the City cut off my utilities if I can't pay right right now?
2. How can I get tested for COVID-19?
3. How can I volunteer or help others during this crisis?
4. I'm having trouble paying rent due to COVID-19 restrictions. Who can help me?
5. Should I wear a mask or face covering?
6. Will Code Compliance still issue citations for high grass and other property maintenance violations?
7. Is the City still enforcing neighborhood parking violations?
8. Can you tell me the location of the positive case and will I be notified if I’ve been exposed?
9. How do I report price-gouging?
10. How do I report hoarding?
11. Can my pet become ill with or spread COVID-19?
12. Are you hearing about scams related to COVID-19?