The City of Garland is working with customers during these difficult times and although we have resumed our collection related activities we continue to strongly encourage customers to contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov to discuss their situation prior to a potential interruption in service(s). Please include your service address and account number in any correspondence.

WINTER STORM WATER USAGE - Many customers may see an increase in their water consumption due to dripping faucets or leaks due to broken pipes.  Customers dealing with a broken pipe can visit our leak adjustment page (here) to request a one-time leak credit.  We’ll need to confirm the leak has been repaired and also require documentation related to repairs at the address. Contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov. More details>